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8D Problem Solving

Online 8-Discipline Problem-Solving Training


Online 8D Problem Solving Training

This course teaches how to solve problems in a team setting using the 8-D (8-Discipline) problem-solving method.  The course includes tutorials on dozens of problem-solving tools that help identify, analyze and fix problems.

All courses also feature:

  • Tracking of training including student test scores and bookmarks.
  • Complete documentation for ISO 9001 (and other standards) required records.
  • With our web-based training, you can manage students for an entire corporation through one web-based account.
  • Media-rich presentation including full audio and graphics.
  • Exercises throughout to help reinforce learning.
  • Solid technical content presented in an interesting and informative way.
  • Complete student control to navigate through the program in a way that best meets the needs of the student.
  • Certificates are awarded upon successful completion of courses providing documentation of Continuing Education Units that can be used for various professional certifications.

Course Objectives:

Students will be able to:

  • Understand and use the 8D process to solve problems.
  • Work on and contribute to a problem-solving team.
  • Apply the appropriate problem-solving tools throughout the problem-solving process.

Intended Audience – All employees expected to use the 8-D Problem Solving Process.

Approximate Time To Complete – 7 hours.

  • 30 Days Access to Training
  • 30 Days Extension available
  • Study Guide in PDF Format
  • Certificate of Completion
  • CEU’s – (.7)

Course Outline

Unit 1: Getting Started

  • Lesson 1: Becoming Aware of a Problem
    • Ways to recognize indications of problems.
    • Ideas to help decide which problems to work on first.
  • Lesson 2: Why Use a Structured Problem-Solving Process?
    • How a formal problem-solving approach can improve the effectiveness of the whole organization.
    • Building a common problem-solving language.
  • Lesson 3: Do You Need a Team?
    • Five questions to determine which problems need a team and which problems one person working alone can effectively handle.
  • Lesson 4: The Importance of Data
    • How data leads to information and information points the way to knowledge.
    • Subjective versus objective data.
    • Attribute data versus variable data.
    • Using data to infer and make judgments.
  • Lesson 5: Different Problem-Solving Models
    • 8-Discipline Problem-Solving Model
    • DMAIC Project Cycle
    • Xerox Problem-Solving Process
    • Boeing Process Flow for Working Projects
    • A generic Six-Step Problem-Solving Model
  • Unit Test: Problem-Solving Challenge
    • An assessment of the student’s progress in this unit.

Unit 2: 8Discipline Process

  • Lesson 1: Use a Team Approach
    • Establishing team membership, roles of the members, boundaries of freedom for the team, and getting the team started up.
  • Lesson 2: Describe the Problem
    • Developing the Problem Statement.
  • Lesson 3: Interim Containment
    • Designing and putting temporary measures into place and verifying that they are working.
  • Lesson 4: Define the Root Causes
    • Using a systematic approach to collect, display, and analyze data to identify the root cause(s).
    • Verifying that the cause identified is truly the root cause.
  • Lesson 5: Develop Solutions
    • Finding a solution to attack the root cause and correct the problem.
    • Using mistake-proofing techniques.
  • Lesson 6: Implement the Solution
    • Developing simple and complex action plans.
    • Using Gantt and PERT Charts to plan the implementation and monitor progress.
  • Lesson 7: Prevent Recurrence
    • Finishing the job to ensure the problem does not come back.
    • Ensuring training, audit practices, and knowledge transfer are completed.
  • Lesson 8: Congratulate the Team
    • Providing recognition for the problem-solving team.
    • Ensuring the problem-solving team recognizes those that have assisted them.
  • Unit Test: Problem-Solving Challenge
    • An assessment of the learner’s progress in this unit.

Product Details

Product Type: Digital

Price: $89.00

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30 Day
Number of Classes 1 1
Price/Class $89.00 $49.00
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Total Price: $89.00
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