Nonconformity and Corrective Action
A nonconformity is defined as a failure to meet a requirement. To be IATF 16949 compliant, the requirements can be that of a customer’s statutory or regulatory body, ISO 9001, IATF 16949 or your organization’s. When a nonconformity occurs, you are required to address the issue by either controlling and correcting or by addressing the consequences. Next you must determine the the root cause(s), evaluate the need to eliminate the cause(s) so the nonconformity does not reoccur and lastly implement necessary corrective action. A corrective action is the action taken to prevent recurrence of a nonconformity.
To be compliant with IATF 16949, there are supplementary materials for corrective actions of nonconformities. Organizations must document the entire process, including their problem solving steps, take action to help reduce errors, if the organization provides warranty they must implement a warranty management process, and the organization must document and analyze customer complaints and field failures.
The nature of nonconformities, actions taken to address them and results of corrective actions must be documented. Check out our Forms Package which includes a nonconformance report and corrective action request to help your organization meet the documentation requirements around nonconformity and corrective action.